We hold the contract for the NHS to operate the out of hours services, working alongside the 111 service.
We are currently recruiting for a weekend despatcher (Saturday).
Shifts start from 16:00 to 23:59
Duties include:
* Taking calls from 111 on various inquiries i.e. whether our service covers a particular area, checking if we have received a call they have passed through Adastra, opening hours for our PCCs etc.
* Ensuring that all calls are handled within agreed timescales and ensure service level agreements are met.
* Ensuring that GP's are seeing patients at their own homes within the allocated timescale and details of patients are transferred to crews promptly.
* Carrying out investigations on cases where triage GPs have been unsuccessful to contact the patients.
* Liaising with other health care professionals i.e Ambulance service, social services, A&E department, district nurses to maximize patient care and safety.
* Completing comfort calls on patients in triage pools and explaining reasons for delay and then deciding if it is safe to return the call to the queue or if more urgent intervention is required.
* Deal with any call backs into the service where triage Drs are requesting a patient to be booked into a PCC or a referral be made to another OOH provider.
* Work closely with the other teams on duty i.e receptionists and drivers to ensure effective use of clinical resource and comply with all internal processes for call targets not to breach.
* Complete administrative duties as required including completion of mandatory training on Relias and Radar.d creating Covid19 cases on Adastra from emails sent through the service by local care homes and GP surgeries.
* Continuous monitoring of emails in our OOHs inbox particularity those from 111 in the event of system failure.
* Escalating emerging issues to the Team Leader or Operational Manager accordingly.
We are looking for a reliable, flexible, and team-oriented individual to join our team as a Despatcher. This role is vital to ensuring smooth operations and timely coordination the service.
£12.21 PH for overnight
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company pension
* On-site parking
Work Location: In person