As a Client Support Manager, you’ll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.
You won’t just be processing paperwork - you’ll be part of a team that values relationships, precision, and customer trust. You’ll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It’s a role where your organisational strengths and people skills will shine.
What you’ll get:
* A supportive team environment with training and guidance always available
* Flexibility with a mix of office time and some homeworking
* Opportunity to progress and develop your career within the business
* Generous holiday allowance, plus pension and performance bonus opportunities
You’ll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.
Your key responsibilities will include:
* Managing lending cases from approval through to completion
* Communicating funding conditions clearly and helping customers meet them
* Liaising with multiple stakeholders to ensure smooth progress
* Keeping compliance records accurate and up to date
* Preparing and submitting applications to lenders
* Supporting the wider team with strategic initiatives and customer service excellence
What we’re looking for:
We don’t expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you’re naturally proactive, love keeping things in order, and can keep calm under pressure, you’ll succeed here.
* Strong communication skills and the ability to build rapport quickly
* A problem-solving mindset with attention to detail
* Organisational and time management skills to handle varied workloads
* Knowledge of lending products or financial services (an advantage, but not essential)
* A team-focused approach with plenty of initiative
Role Details:
* Hours: 35 per week
* Salary: £26k - £32k DOE
* Benefits: Company pension, 6 weeks’ holiday + bank holidays, laptop/phone/systems provided
* Location: Cheadle, Staffs, with some homeworking flexibility