Department: Finance Location: West Drayton Reports To: Credit Control Team Supervisor (General Collections) Hours: Full Time 37.5hours 9am to 5.30pm (1 Hour unpaid lunch) Hybrid: x 2 days in office x3 days WFH Key Responsibilities: Debtor Ledger Coverage o Manage a portfolio of approx. 250 customer accounts, a mix of low value/high volume and high value accounts, ensuring proactive and timely collection of outstanding debts. o Prioritise ledger to Prepare and review daily/weekly/monthly aging reports. o Complete account reconciliations where necessary o Follow up on overdue invoices by phone, email, or letter. o Ensure payments are received within agreed credit terms and in line with company policies. o Maintain accurate records of all customer interactions regarding payments. o Investigate and escalate to internal stake holders to resolve any payments that will not be received by due date. o Report to line manager and Credit Control Manager any potential bad debts / liquidations /write offs /Accounts to go legal o Participate proactively professionally in Ledger Reviews and internal/external stakeholder meetings Cash o Update daily Expected cash forecast before 10am and follow additional month end cash update o Investigate and escalate to internal stake holders to resolve any payments that will not be received by due date o Advise line manager & Credit Control Manager of any key fallouts from the expected so the necessary action can be taken o Review and support COE with obtaining remittance advice Disputes o Promptly escalate and collaborate with internal stake holders to resolve issues and disputes affecting payments. o Review own customer queries and follow up with internal stake holders o Utilise Credit Tracker to maximise prompt dispute resolution o Proactively escalate to line manager / Credit Control Manager any issues you need support with Additional Duties o Provide cover for colleagues in their absence as designated by the Team Leader to cover all aspects of collections o Participate in Ledger Reviews and follow actions and timescales given o Update any Ledger Review Debtor files promptly and accurately within timescale set o Update Factoring Debtor file when required (Monthly) o Utilise all data files to assist with collections/reconciliations o Assist with Internal and external audits o Assist with any business / systems developments as and when required o On going self-development to improve excel, business knowledge and skills o Ad hoc duties as and when required