Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Note: This job role involves working early mornings. We can’t consider applications from anyone under the age of 18, to comply with relevant health and safety legislation and to keep our colleagues safe in the workplace. The £3.00 p/h unsocial premium is added on any hours worked between 22:00-06:00.
We’re looking for brand ambassadors who are ready to recommend our newest Food products and deliver remarkable service so that every customer feels truly valued when they shop with us.
Will you be ready to apply and join us?
Work Pattern
* Week 1: Monday 05:00-09:00; Tuesday 05:00-09:00; Friday 05:00-09:00; Saturday 05:00-09:00
* Week 2: Sunday 14:00-18:00; Tuesday 05:00-09:00; Thursday 05:00-09:00; Friday 05:00-09:00
Responsibilities (Key Accountabilities)
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy; ensure shelves are stocked
* Monitor and act on daily sales targets, priorities, promotions, and selling opportunities
* Proactively engage with customers to understand needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend products and services
* Receive training to utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality work
* Open to feedback and proactive about self-improvement
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by listening
* Good digital capability
Under-18 Disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Additional Notes
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Equality, Inclusion and Flexibility
Marks & Spencer is committed to an inclusive policy and to flexible working. If you require reasonable adjustments to any part of the recruitment process, please share those requirements when completing your application.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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