Location:
Huntingdon, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d6d0138d1980
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Responsibilities
* Processing claims documentation from initial notification progressing the case through to a conclusion & completion
* Providing email and telephone based advice & support to customers within agreed service levels
* Working to departmental call targets
* Reviewing claims within your portfolio of customers
* Reporting & escalating any complaints
* Chasing outstanding information from customers
* Maintaining diaries and customer information on company systems
* Supporting administration
Skills Required
* Confident in making outbound calls to your customers and contacts
* Ability to take overflow calls from the inbound call team during busy periods
* Empathetic and calm nature
* Strong customer service skills, ideally in insurance or claims, but strong call centre experience will also be considered
* Excellent verbal and written communication skills
* Ability to work to deadlines
Our client offers excellent working conditions in a busy but friendly environment, a competitive salary of £24,684 plus potential of an annual bonus, 33 days holiday inclusive of bank holidays, a succession plan, training and development, pension, and a range of other great benefits.
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