Role:
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
This is an exciting opportunity to step into a key role within their payroll function at a time of growth and change.
They are looking for someone who can take ownership, bring structure, and become a trusted figure across the team, our clients, and our global partners. Following a recent leadership change, this role is critical in ensuring continuity, stability and confidence in payroll delivery.
You will lead from the front, combining hands-on UK payroll delivery with oversight of international payroll through in-country teams (ICTs) and partners.
The business operates a hybrid model with two days in the office and the rest from home.
Key Duties/Responsibilities:
Payroll Delivery (UK & Internal)
Process, review and check UK payrolls
Own end-to-end payroll for the companies employees
Ensure accuracy, compliance and timely delivery
Resolve queries, discrepancies and escalations
Support complex or higher-risk payroll scenarios
Maintain up-to-date knowledge of UK payroll legislation and ensure compliance across all payroll activity
Proactively keep informed of changes (e.g. National Minimum Wage, Apprenticeship Levy and wider statutory requirements) and ensure these are correctly applied
International Payroll Coordination
Act as the central point of coordination across countries
Build strong, credible relationships with in-country providers
Hold partners accountable for timelines, quality and responsiveness
Manage escalations and drive resolution
Maintain visibility across multiple jurisdictions and payroll cycles
Ensure a consistent client experience globally
Team Leadership & Development
Provide clear, confident day-to-day leadership
Act as a trusted escalation point for the team
Coach and develop team members to improve capability and confidence
Identify skills gaps and actively support upskilling
Create a culture of ownership, accountability and continuous improvement
Bring structure and direction to the function
Client & Commercial Support
Join client calls, onboarding and solution discussions
Provide practical payroll input into proposals
Support global expansion conversations where payroll is a factor
Help identify opportunities to strengthen or expand services
Supplier & ICT Management
Manage relationships with ICTs and payroll providers
Drive accountability across external partners
Challenge where needed and escalate appropriately
Ensure clear, consistent communication across all stakeholders
Support onboarding of new countries and providers
Service Quality & Improvement
We're always looking to get better, this role plays a big part in that.
Reduce payroll errors, complaints and rework
Support root xsngvjr cause analysis and fix issues properly
Identify practical improvements to processes and controls
Help strengthen consistency and reliability across payroll delivery
Experience Required
Strong UK payroll experience with hands-on delivery
Strong, up-to-date knowledge of UK payroll legislation, with a proactive approach to staying current
Exposure to international payroll (even if not processing it directly)
Experience working with or managing third-party providers
Confidence holding people to account, internally and externally
Strong communication skills and client confidence
A genuine interest in how global payroll works
It would be great if you also have:
Experience in an outsourced or bureau environment
Experience developing or upskilling team members
Exposure to EOR or global workforce models
Familiarity with systems such as Staffology, Payzar, Freshdesk, Freshsales or Asana