BSC Underwriting Service Advisor
Who we are?
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business.
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role.
What you need to know:
* Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.
* Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
* Develop and maintain productive external and internal relationships.
* Recognise and convert opportunities to introduce other AIG products to existing customers.
* Consistently achieve individual performance targets (KPI).
* Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
* Practice customer care by providing accurate information to customers at all times.
* Ensure good product and system knowledge is maintained.
* Ensure all relevant systems are updated in a timely manner.
What we’re looking for:
Customer service experience required. Good Team player. Demonstrate drive and a can-do attitude. Good communication skills written/verbal. Attention to detail. Awareness of the impact of regulation and FCA
COMPETENCIES REQUIRED
COMPETENCY
BEHAVIOUR
Relationship Management
Consistently project a professional image. Demonstrate presence and authority in dealing with all levels of customers and internal AIG contacts.
Team Player
Build professional and courteous working relationships with other Underwriting Service Advisors to form a strong, driven and successful team
Customer Service
Understand customer requirements and meet expectations, exceeding expectation where possible
Attitude & Professionalism
Maintain a positive outlook whilst always maintaining professional standards towards both customers and colleagues alike
Managing & developing yourself
Take ownership of your own development utilising support network and training opportunities available with the assistant underwriters and underwriters
Planning & Prioritisation
Work with assistant underwriters to prioritise individual workload to ensure targets and deadlines are achieved
Problem Solving
Highlight problems promptly taking ownership to seek a solution with assistance of an assistant underwriter
Delivering results
Achieve all performance targets and internal SLA’s
Continuous Improvement
Highlight any improvements within process and highlight with evidence to the client policy servicing manager
Communication
Excellent written and verbal communications skills
Business Knowledge / Awareness
Understand company objectives, strategies and how role / actions impact the business
Regulation
Practical and working knowledge of FSA and compliance
Competitor Knowledge
Maintain a strong network of contacts and understand the market
Dependability
Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs
Technical Knowledge
Sound understanding of product range and wordings with a basic technical understanding
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd