About the Business
Working with an amazing client who's business has always been more than just a place to shop. We've been part of the community for years, somewhere familiar faces gather, conversations are had, and shopping feels like an experience, not just a transaction. As the high street evolves, we're looking for a Store Manager who shares our belief in the importance of personal service, genuine connection, and community spirit. This isn't just about running a store, it's about being the face of it.
The Role
As Store Manager, you'll be responsible for the day-to-day running of the shop, but more importantly, you'll set the tone for what customers experience the moment they walk through the door. You'll lead by example, ensuring the store thrives commercially while never losing the personal touch that sets us apart.
You'll have a strong sense of style and an eye for what's current, helping customers choose pieces that suit them and ensuring the store looks sharp, inspiring, and on-trend.
Key Responsibilities
* Lead the store team to deliver exceptional customer service every time.
* Be the visible face of the store, welcoming customers, building relationships, and ensuring every visit feels personal.
* Share product knowledge with confidence, offering customers advice and guidance to enhance their shopping experience.
* Keep store standards high, from stock management to displays that are both stylish and inviting.
* Oversee daily operations, including rotas, cash handling, and compliance.
* Drive sales and performance while always putting service and standards first.
* Work closely with the business owners to shape the store's future direction.
* Act as a local ambassador for the business, building loyalty and connections within the community.
What We're Looking For
* A people person, warm, approachable, and genuinely interested in others.
* A natural sense of style and an awareness of current lifestyle and fashion trends.
* Previous experience in retail management or supervisory roles (independent retail experience a plus).
* Strong leadership skills, able to motivate and get the best from a small team.
* A passion for customer service and creating memorable shopping experiences.
* Commercially aware, with an eye for detail, presentation, and standards.
* Someone who cares about the community and wants to be part of its high street revival.
What We Offer
* The chance to be part of a long-standing, family-run business with strong values.
* Autonomy to make a real difference in how the store operates and how customers experience it.
* Competitive salary, staff discounts, and the opportunity to grow with the role.
* A supportive, family environment where you're valued as more than just a manager, you're part of the story.
Interested?
If you've got a sharp eye for style, a passion for service, and want to be the face of a store that values its community, we'd love to hear from you.