Business Development and Customer Relations (FT)
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Overview
We are seeking a creative professional with expertise in design, branding, and marketing, with a keen interest in UX design. The ideal candidate should enjoy meeting clients, visiting markets and coffee shops, and thrive on sales interactions.
Job Title:
Customer Relations Manager
Department:
Operations
Reports To:
Operations Manager
Job Purpose:
To increase sales across all channels—including markets, corporate clients, wholesalers, our shop, and online—through customer engagement, identifying new opportunities, and maintaining strong brand presence at all touchpoints.
Role Requirements:
* Proven experience in sales and customer-facing roles
* Proficiency in MS Office, MS Teams, CRM platforms, and basic website management
* Food industry experience (desirable)
* Knowledge of South West and South East UK (desirable)
* Full UK Driver’s License
* Self-motivated, organized, with strong attention to detail
Key Responsibilities:
* Manage customer data and interactions via CRM
* Visit markets, retail, and wholesale customers weekly
* Establish contact with new clients and assess business potential
* Identify new business opportunities and coordinate with logistics, production, and marketing teams
* Manage online sales and ensure timely order fulfillment
* Gather customer feedback to improve services
* Maintain regular communication about products, promotions, and operational updates
* Support marketing campaigns and loyalty programs
* Follow health, safety, and food safety regulations
* Represent the brand at events and trade shows when required
Training:
Comprehensive training on systems, operations, products, and company culture will be provided during induction.
Benefits:
* Full-time, permanent position
* Salary: £30,000 per annum
* Commission based on sales
* Working hours: Mon-Fri, 8:30-16:30 (flexible), occasional weekends
* Additional benefits: bonus scheme, bike-to-work scheme, private health insurance, employee discounts, staff recognition, team events, birthday leave
Seniority Level:
Entry level
Employment Type:
Full-time
Industry:
Baked Goods Manufacturing
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