We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.
You will be based in our GP surgery and will be responsible for providing a high‑quality and efficient administration service, including inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, and you will be expected to provide a friendly and supportive environment for patients and visitors at all times. Your role will also support the clinical and management teams so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.
Role Requirements
* Experience of clerical and administrative work
* Clear thinking and an analytical approach
* Able to work as part of a team, to promote a good team spirit
* Able to be sensitive and assertive as appropriate
* Experience in a client‑facing/customer service position
* Be motivated and able to work independently
Benefits – (Benefits apply to employed roles only)
* 25 days holiday plus bank holidays, plus an extra day off for your birthday
* Excellent work‑life balance
* Clinical progression and training cost support
* Full indemnity cover for all work undertaken
* NHS Discount & Support Schemes
* Employee Assistance Programme
* Sick pay, enhanced maternity/paternity leave
* Salary sacrifice schemes (electric car, cycle to work)
* Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
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