Key Responsibilities - Act as the main point of contact for all supply-related matters concerning UK supermarkets and other mainstream customers. - Work closely with the Sales and Buying teams to identify required stock levels for retail customers, ensuring service levels of 98% on all delivered orders. - Manage relationships and contracts with external hauliers, ensuring service performance and cost objectives are achieved. - Collaborate with the Senior Buyer and Warehouse Operations Manager to ensure 100% launch availability for all new product lines supplied to UK supermarkets and mainstream customers. - Coordinate with customers' Supply Chain teams on forecasting, promotional planning, and order fulfilment issues. - Maintain and update the weekly sales forecast, including downloading and processing EPOS data from retailer systems. - Ensure optimum stock levels are maintained at third-party warehouses and manage stock transfers when required. - Provide customer support for new product launches, including completing new line forms, product codes, and organising samples or mock-ups. - Build strong relationships with freight forwarders and logistics agents to ensure freight costs remain competitive and aligned with market rates. - Maintain accurate and up-to-date supply chain documentation and administrative records. - Provide early warning to relevant colleagues regarding potential product supply or stock issues. - Analyse and resolve complex supply chain data issues, ensuring efficient operational solutions. - Work with the Warehouse Stock Controller to ensure inventory accuracy, investigate discrepancies, and implement corrective actions. - Book appointments with supermarket buyers and head office teams when required. - Build strong client relationships to maintain existing business and support new customer acquisition. - Manage day-to-day communication with retail buying teams. - Provide promotional support for key accounts, ensuring alignment with sales and marketing plans. - Liaise with Supply Chain, Warehouse, Logistics, and customers to ensure successful in-store promotions and strong product availability. (INDPERM)