We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service AssistantThis is an exciting time to join us, as a new volunteering department our aim is to provide our visitors with an ever growing offer and improve our visitor journey.The Hinton Portfolio spans over Uppark, Hinton Ampner, Winchester City Mill, Selbourne and Ludshott Commons. Working primarily at Hinton you will be joining the Volunteering Team under the Visitor Experience and Operations Department helping to ensure we provide our visitors with the best experience possible.The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.No two days will be the same. You can expect to meet many different people and gain a variety of experiences. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, being in rooms to ensure a minimum visitor offer, aiding in the support of volunteers in the house and assisting with our volunteering admin. Your primary role is supporting the team in opening up as many rooms as possible.Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 22 February 2026 Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 172084IRC172084AlresfordFixed Term p/t (435 hrs py to 13/11/26)Ends: Feb 22nd 106.6 mi from Sutton ColdfieldWe’re looking for a Service Assistant to join us at Hinton Ampner to help our busy team throughout our visitor operations.Salary: 12.25 per hourContract/duration: 9 month FTC with possibility of extensionHours/working pattern/hours: 435 hours per year (2 days a week over a 9 month period). We are a seven day a week operating property, weekend work is expected especially Friday to Monday. The role includes working bank holidays but does not require split or evening shifts.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract period.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Hinton Ampner, Bramdean, Alresford, SO24 0LACompliance.Eligibility to Work in the UK12.25 per hour