Job overview
Are you an experienced admin individual who is seeking a career within the NHS?
We are looking for a well‑organised individual with a keen eye for detail, to join our team as a Senior Mental Health Administrator.
Buckinghamshire Early Intervention Service, forming part of Oxford Health NHS Trust, based in Aylesbury, is keen to hear from individuals who want to join a multidisciplinary team supporting those who have experienced a first episode of psychosis.
This is an administrative role that can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism.
In return, you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunities to undertake apprenticeships, yearly appraisals and more. Supporting everyone’s mental health has always been important to us, but never more so than now.
This post will be part‑time (20 hours per week) – the distribution of hours over the week can be discussed. You will be based at the Whiteleaf Centre in Aylesbury. Parking is currently available for staff.
So, if you have administration experience and are interested in working in a friendly and supportive mental health team, this could be the opportunity for you.
Main duties of the job
The responsibilities of the role include but are not limited to:
* Provide comprehensive administrative support to the Early Interventions Service.
* Manage all aspects of medical reviews – booking, rearranging, outcomes of appointments, room bookings and ensuring all electronic databases are appropriately updated.
* Receive telephone calls using a high level of initiative, responding confidentially and sensitively and acting in the appropriate manner. This may include highly sensitive information such as emergency calls, calls from distressed patients or relatives, etc.
* Ensure the Trust’s activity databases are up to date and that all clinical data is entered accordingly.
* Ensure that client‑related documentation is entered onto databases for all patients within the team caseload in a timely manner.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression.
* Access to tailored individual and Trust‑wide learning and development.
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service.
* NHS discount across a wide range of shops, restaurants and retailers.
* Competitive pension scheme.
* Lease car scheme.
* Cycle to work scheme.
* Employee Assistance Programme.
* Mental Health First Aiders.
* Staff accommodation (please note waiting lists may apply).
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team.
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Training and Qualifications
Essential criteria
* GCSE A‑C or equivalent in English and Mathematics.
* Secretarial training or equivalent experience of MS Office, particularly Outlook, Word and Excel.
Knowledge and Experience
Essential criteria
* Extensive knowledge of Microsoft Office applications.
* Experience of working alongside multiple internal and external agencies.
* Experience of adapting to change and managing work in a changing environment.
* Proven experience of working in an office environment听。
Knowledge and Experience – Desirable criteria
* Knowledge of Carenotes and eRS.
* Experience of working in an NHS setting or similar healthcare setting.
Skills
Essential criteria
* Ability to manage and prioritise own workload.
* Excellent verbal and written communication skills.
* Attention to detail.
* Ability to manage a diverse workload whilst dealing with frequent interruptions and a high volume of telephone calls.
Desirable criteria
* Experience of using digital transcribing solutions.
Personal qualities – Essential criteria
* Ability to cope effectively under pressure in a busy environment with high levels of emotional resilience.
* Flexible and responsive approach.
* Show respect and empathise with patients.
Personal qualities – Desirable criteria
* A desire to work in Mental Health.
Documents to Download
* Job Description (PDF, 174.0KB)
* Team/Organisational Structure (PDF, 240.4KB)
* Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Rob Evans
Title: Team Manager
Email: Rob.evans@oxfordhealth.nhs.uk
Telephone: 07824 610057
#J-18808-Ljbffr