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Reception:
· Responsible for welcoming all Vodafone employees, contractors and visitors who come to the reception at Vodafone HQ Newbury.
· Register all visitors using the Proxyclick management system and issue access passes.
· Ensure all visitors to Vodafone feel welcome and where necessary introduce guests to amenities.
· Create the best ‘first impression' to all individuals visiting the location. Ensuring visitors waiting for their hosts are looked after and their personal requirements are met.
· Work well under pressure whilst still offering excellent customer service.
· Build a professional rapport with visitors through positive communication with them.
· Ensure all hosts are informed of guest arrival initially via the VGreet system (automatic email) and by a direct telephone call to the host where possible. Keep visitors up to date with progress.
· Be aware of future V-Learn trainings and meetings via email sent by V-Learn Coordinator on Fridays and through updates during week.
· Meeting Room bookings are self-service, only assistant as guidance not to book.
· Ensure the Reception workstations, customer meeting rooms and general seating areas are kept clean, tidy, maintaining a high standard of presentation at all times. With regular checking of meeting rooms and general seating area to take place throughout the day.
· Ensure all maintenance issues are reported as appropriate.
· Assist those who require help with the booking of taxis, or require general information on the area/ transportation times (bus, train, etc.)
· To ensure prompt, timely attendance as per the rota provided.
· To ensure that the uniform policy is complied with.
· To answer the telephone within a timely manner using the correct greeting.
· Responsible for welcoming all Vodafone employees, contractors and visitors who come to the reception at Vodafone, HQ Newbury.
· To register all visitors using the Proxyclick management system and issue access passes.
· To ensure all visitors to Vodafone feel welcome and where necessary introduce guests to amenities.
· Create the best ‘first impression' to all individuals visiting the location. Ensuring visitors waiting for their hosts are looked after and their personal requirements are met.
· Work well under pressure whilst still offering excellent customer service.
· Build a professional rapport with visitors through positive communication with them.
· Ensure all hosts are informed of guest arrival initially via the VGreet system (automatic email) and by a direct telephone call to the host where possible. Keep visitors up to date with progress.
· Be aware of meetings taking place in the building so customers can be advised accordingly.
· Be aware of future Events at the Pavilion & Baird House via email sent by Noelle on Fridays.
· Be aware of future V-Learn trainings and meetings via email sent by V-Learn Coordinator.
· Meeting Room bookings are self-service, only assistant as guidance not to book.
· Ensure all maintenance issues are reported as appropriate.
· Assist those who require help with the booking of taxis, or require general information on the area/ transportation times (bus, train, etc.)
· Guarantee prompt, timely attendance as per the rota provided.
· Ensure there is an accurate handover at the beginning and end of each shift.
· Switchboard cover (training to be provided, this will be to assist with lunch/annual leave cover for the switchboard team).
Security
· To remain constantly aware of security and report or act upon any suspicious event or person.
· To regularly liaise with the Building security/ onsite managers to ensure we are aware of an issues/risks that may affect the office.
Health and Safety
· To maintain awareness of all Health and Safety requirements, as outlined in the Health and Safety at work Act .
· To ensure awareness of the site's fire procedures
· To understand and follow the site fire and bomb evacuation process
· To remain constantly vigilant and aware of security, reporting any suspicious event or person
· To report any Health and Safety issues/ concerns to your Health and Safety Rep.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.