Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives.
The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services.
A job brief - covering the key tasks to be completed in 3-6 months:
Leading on TA complaints and members enquiries.
Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation.
Working closely with our team of property inspectors to drive up the quality of temporary accommodation.
Providing excellent customer service to our residents.
This is a temporary role with a 3-6 months contract.