Job Description
Front of House Team Leader will provide leadership and direction with the support of the Front of House Manager, ultimately driving an extraordinary guest experience, and superb working environment for the family members. This is a hand’s on, strategic role which will lead the Front of House departments to deliver all Brand Standards, high quality Customer Service and Guest Satisfaction
We are looking for a fun, caring, and passionate individual that will provide leadership and direction with the support of the Front of House Manager and Front Office Supervisor.
This role is key in delivering the 'wow' factor to our guests, from check-in to check out, dealing with enquires over the phone and in person and ultimately driving an extraordinary guest experience, and superb working environment for our family members. This is a hand’s on role which will lead the Front of House departments to deliver all Brand Standards, high quality Customer Service and Guest Satisfaction whilst on shift.
You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.
If you want to work in York's 'sweetest' chocolate themed Hotel, then please apply now
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
1. 28 holiday days
2. Flexible shift patterns
3. Automatic Enrolment into a workplace pension scheme
4. Heavily discounted hotel stays and food & beverage discounts
5. Use of worldwide IHG team member rates
6. Amazing high street and lifestyle savings for you and your family
7. Uniform
8. 24/7 Employee Assistance Programme for you and your family