ICT Support Technician 37 hours per week Permanent contract £30,559 - £34,314 per annum (Grade 7) South Worcestershire ICT has an exciting and rewarding opportunity to join the ICT Support Team, working on behalf of three South Worcestershire Councils. The successful candidate will benefit from being part of an enthusiastic, customer focused team who are the first point of contact for the ICT service. The ICT Support Technician is responsible for providing technical support, troubleshooting and maintaining hardware, software and network systems within the organisation. This role ensures efficient and effective operation of all ICT systems and supports staff with technical issues to minimize disruptions. You will provide excellent customer service to over 800 users across various sites. About the Role A typical day may include: Providing first-line support for IT-related issues via phone, email or in person at various locations Documenting support issues and solutions using our ticketing system and creating Knowledge Base articles to share with the team Installing, configuring and maintaining hardware such as laptops and mobile devices Troubleshooting and resolving software problems including operating systems, applications and updates Managing user accounts and accessing permissions Maintaining inventory records for IT assets and equipment Monitoring and reporting on stock levels, re-ordering and disposing of equipment Providing basic training and guidance to users on ICT tools and systems including new starter inductions Assisting in documenting processes and changes Assisting in the design and updating of webpages Preparing accurate reports About you The successful candidate will have: Outstanding customer service skills Ability to work independently and in a team environment Excellent problem-solving skills Strong knowledge of Windows OS, Microsoft Office and standard IT hardware. Great organisation skills and the ability to multi-task Strong communication skills and be able to work with people at all levels of an organisation Proven experience in a technical support or helpdesk role We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role. Should you have any queries regarding the role please contact Rosanne Elliker, ICT Support Team Leader on 01386 565278. Closing date: Sunday 20 July 2025 Interview date: Monday 28 July 2025 Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised. Attached documents Job Description Employee Benefits