? Engineering Manager Working Hours: Monday to Friday, 08:30–17:30 (on-call rota) Location: Southbank, London, SE1 Main Responsibilities Building Services and Technical Oversight Manage the day-to-day performance, servicing, and testing of all building M&E, HVAC, lighting, life safety, access control, water systems, and critical infrastructure. Ensure systems operate as designed and are maintained in accordance with SFG20 and manufacturer specifications. Respond promptly to plant alarms, system failures, and performance issues to minimise downtime and maintain resident comfort. Maintain accurate engineering logs, asset registers, and compliance documentation across all buildings. Compliance and Health & Safety Ensure full legislative and regulatory compliance in areas including but not limited to fire safety systems, water hygiene, electrical safety, pressure systems, lift safety, and HVAC. Maintain accurate compliance records, certification schedules, and digital audit trails. Plan and deliver PPM schedules in accordance with statutory and contractual obligations. Support the delivery of site-wide risk assessments, including Fire Risk Assessments and Water Risk Assessments, and lead the implementation of remedial actions. Contractor Management Oversee all hard services contractors including M&E providers, lift engineers, fire alarm and sprinkler contractors, access control, BMS, and others. Manage performance, escalate defects or non-compliance, and ensure contracts are delivering in line with agreed SLAs and KPIs. Support procurement activity and contribute to contractor tenders and performance reviews. Reactive and Planned Maintenance Manage a live system of PPMs, statutory checks, and reactive maintenance across all residential buildings. Ensure work orders are correctly prioritised, assigned, and completed within SLAs. Oversee engineer workload and ensure appropriate call-out cover and escalation procedures are in place. Lead or support root cause analysis following critical failures and implement preventative actions. Person Specification Education / Qualifications The incumbent must have completed an apprenticeship in either mechanical or electrical engineering, along with relevant certification or a higher education or degree-level qualification in engineering, facilities management, or building services. Health & Safety qualifications such as IOSH, SSSTS, or NEBOSH are strongly preferred. Training in compliance systems, CAFM platforms, or BMS software is an advantage. Experience Minimum 5 years in an engineering or facilities role with demonstrable management experience in high-end residential or mixed-use buildings. Proven track record of managing hard service contracts and in-house engineering teams. Strong experience in delivering PPM programmes and maintaining full statutory compliance. Involvement in capital projects, defect management, or technical mobilisation is desirable. Strong leadership and management skills are essential, with a proven track record of managing a team. Experience in dealing with residents, clients, or occupiers in a service-led environment. Knowledge & Skills Comprehensive technical knowledge of M&E systems, plant, BMS, HVAC, and fire safety systems. In-depth understanding of statutory legislation including but not limited to L8, EICR, SFG20, LOLER, PUWER, and building regulations. Proficient in the use of CAFM and engineering management systems (e.g., Yardi Maintenance IQ, Risk Wise, etc.). Highly organised, with the ability to multitask, prioritise and solve complex engineering problems. Skilled at producing reports, data analysis, and engineering recommendations.