Receptionist/Clerical Officer - Outpatients
Band 2
Main area Outpatients - BRHC Grade Band 2 Contract Permanent: 37.5 hours & 30 hours Hours
* Full time
* Part time
37.5 hours per week (37.5 hours Mon-Fri and 30 hours also available.) Job ref 387-WC9047-LMH
Site Bristol Royal Hospital for Children Town Bristol Salary £24,465 pa pro rata Salary period Yearly Closing 10/12/2025 23:59 Interview date 22/12/2025
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
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Job overview
We are looking for two motivated and enthusiastic individuals to become members of our Outpatient Reception team.
We have two roles of 37.5 hours and 30 hours per week split across the five Outpatient Reception areas of the Bristol Royal Hospital for Children.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Main duties of the job
Communication:
* To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
* To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
* To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Previous receptionist experience in a healthcare or public setting
* Previous NHS experience
* Clerical/administration experience including filing and/or reception
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Supportive
* Respectful
Skills and Abilities
* Excellent/professional telephone/ reception manner
* Flexible approach to duties
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Good IT skills including Microsoft packages
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work independently and as part of a team
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e‑mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work‑related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Name Charlie Quick Job title Assistant Performance and Operations Manager Email address Charlie.Quick@uhbw.nhs.uk Telephone number 0117 342 8155 Additional information
Please contact Charlie Quick for informal discussions.
If you have problems applying, contact
Address People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone 0117 4141151
J-18808-Ljbffr