Overview
Location: On site / Harrogate, UK; Job type: Permanent / Full-time; Sector and subsector: Hospitality | Food and Beverage / Restaurant; Salary: Negotiable Salary. Location: Fodder – Great Yorkshire Foodhall. Department: Fodder – Kitchen (Front of House). Working Pattern: 40 hours per week (5 out of 7 operational days including weekends). Reporting to: Catering Manager. Fodder is an award-winning food hall and café celebrating the very best food and drink from Yorkshire. All profits support the charitable work of the Yorkshire Agricultural Society.
The Role
Working closely with the Catering Manager, you will help deliver outstanding food and exceptional customer service across the Fodder Kitchen (café) and Fodder Takeaway. This is a hands-on role leading the front of house team, motivating staff, and ensuring every customer leaves happy. You will support the smooth day-to-day running of the café, build strong relationships with the kitchen team, and take responsibility for running shifts — sometimes independently. You’ll ensure high standards of service, food safety and hygiene, stock control, and team knowledge, while promoting Fodder’s ethos of showcasing Yorkshire producers.
Responsibilities
* Lead and coach the front of house team during service
* Deliver consistently excellent customer service and food standards
* Ensure strong product, allergen and menu knowledge
* Support stock control, ordering, waste reduction and promotions
* Maintain high standards of health, safety and food hygiene
* Work closely with kitchen and management teams
* Handle customer queries positively to ensure satisfaction
About You
* Passion for great food and Yorkshire produce
* Strong people management and customer service skills
* Organised, commercially aware and able to work under pressure
* Knowledge of food safety and hygiene (personal licence and first aid desirable)
You’ll be an ambassador for Fodder and the Yorkshire Agricultural Society, treating everyone with fairness, dignity and respect.
If you’re passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Fodder accreditation: Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
Apply for this position
1. First Name
2. Last Name
3. E-mail
4. LinkedIn profile
5. Phone
6. Location
7. CV file
8. Do live within half a commutable distance to Harrogate?
9. Have you worked previously in a food & beverage environment?
10. Do you have experience of leading teams in a front of house (cafe) environment?
11. Have you been referred to this job by a current Fodder employee? Yes/No
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