Responsibilities
* Provide expert technical support for EUDs, ensuring service requests are handled efficiently within agreed SLAs
* Maintain accurate EUD asset data in accordance with the SACM policy to optimise device usage
* Oversee the end-to-end lifecycle of devices from evaluation to disposal, prioritising supportability and cost-effectiveness
* Monitor EUD service delivery and contribute to improvement plans for better operational performance
* Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management
* Identify and implement service improvements and cost‑saving initiatives
* Participate in the problem management process, using trend analysis to recommend effective solutions
* Support projects related to EUDs and assist the SACM team with asset and licence management
Qualifications
* Strong understanding of ICT technology and its impact on policing and business objectives
* Proven ability to influence and persuade stakeholders effectively
* Relevant experience with a wide range of EUD technologies and support methods
* Excellent communication skills, both written and oral, with the ability to simplify technical concepts for non‑technical audiences
* A flexible, adaptable team player who thrives in dynamic environments and can work independently
* Must possess a full UK driving licence and be willing to travel to various locations as required
Benefits
This temporary, full‑time position based in Kidlington offers a competitive salary of £250 per day outside of IR35, working Monday to Friday for 37 hours a week. The supportive environment promotes professional growth while allowing you to make a real impact in public services.
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