Description:
We are looking for a people leader with a strong technical background to join our client’s Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed through hands on technical work in the field for example as a technician or engineer and has since gained experience leading and developing field based teams.
The service operation supports a wide variety of customers in the hospitality industry. Continuous improvement of their service offering is central to growth, making this a key leadership role within the organisation.
About the Role
Covering South London and the South East, the Regional Operations Manager will lead, coach and develop a regional team of Installation & Service Technicians with varied experience levels. Working alongside four other Regional Operations Managers and supporting customers across all market sectors, you will play a vital part in delivering operational excellence across a region.
This role is highly people focused, requiring strong leadership, organisation, and the ability to bring out the best in a remote, geographically spread team.
What You’ll Be Responsible For
1. Taking ownership of service delivery targets and regional performance
2. Providing constructive coaching, mentoring and performance management
3. Giving timely feedback, both 1:1 and in group settings
4. Supporting team members through challenges, development needs and changes in process
5. Assessing technicians on technical ability, customer interaction and commercial awareness
6. Ensuring effective daily debriefing and job follow‑up
7. Identifying training needs and ensuring all technicians have the tools, resources and skills required
8. Contributing to workforce planning, grading evaluations and development plans
9. Maintaining high standards of customer service and promoting a culture of continuous improvement
What We’re Looking For
Essential Experience & Skills
10. 3–4 years field service experience as a hands‑on service technician
11. Proven experience leading or supervising a team of field service technicians
12. Ability to coach, manage performance and motivate individuals working independently
13. Strong electrical and technical background
14. Excellent diagnostic, troubleshooting and repair skills
15. Clear and confident written and verbal communication
16. Strong organisational, analytical and problem‑solving capabilities
17. Comfortable using mobile technology, apps and computer systems
18. Ability to learn new systems quickly and help others do the same
This is a remote role with onsite visits required. Ideally you will be based in either the Surrey, Kent or Guildford area.
Hours & Benefits
19. 40 hours per week, Monday to Friday some weekend work required
20. Company vehicle (private use permitted) + fuel card
21. 25 days holiday plus bank holidays (increasing with service)
22. Pension & Life Assurance
23. Private Medical Cover
24. Employee assistance programme and discount scheme
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.