Accounts Administrator | Holyport, Maidenhead | Part-Time, 20 hours per week | Monday to Friday, 4 hours daily, preferably between 9:00 AM and 2:00 PM (flexible) | £13,000 per annum Our client is an experienced creative agency, specialising in brand communications through design, digital and print. They are a small, friendly team with over 24 years in the creative sector, working with local, national and international clients. They are seeking an office administrator to join their small design team. As an Accounts Administrator, you'll be responsible for managing the day-to-day accounts, customer queries, job workflow, deliveries and some hands-on project work. Are you the right person for the job? Minimum of 1 years' experience using Xero or a similar accounts package Strong communications skills internally and externally facing Highly organised, with meticulous attention to detail Dedication to providing excellent customer service Excellent written and verbal communication skills A team player, comfortable working independently and collaborating with others Ability to handle multiple tasks efficiently throughout the day Willingness and ability to learn additional business workflow elements on the job A working knowledge of social media channels would be an advantage What will your role look like? Phone & Customer Contact Act as first point of contact; answer phones within 4 rings Greet callers and visitors, gather key information (name, company, number), and record details for follow-up or call-backs Production & Job Coordination Check the production requirements each morning and ensure all deliveries and collections are logged Confirm next-day jobs are on track and contact suppliers if needed Liaise with Manager on delivery points for large jobs and labelling requirements for multi-piece jobs Check finishing needs and supplies (e.g. envelopes) Collections, Deliveries & Couriers Notify Manager of all collections and deliveries; Manage courier bookings and tracking for overnight and same day deliveries Take samples of incoming jobs and repackage if required Check quantities, quality, and delivery instructions for each job Job Processes & Systems Updates Learn and follow the job flow from enquiry to delivery Maintain visibility of job progress at each stage Ensure invoicing-stage jobs are fully updated in workflow software Record courier costs as jobs are dispatched Accounts & Finance (Xero) Input supplier invoices and export workflow invoices into Xero Email customer invoices and supplier remittances Process customer payments and supplier BACS payments bi-weekly Chase overdue invoices and maintain customer account records Print Finishing & Packing Support Assist with packing tasks (taping, wrapping, envelope stuffing) as required Re-pack jobs when the original packaging is unsuitable Coordinate with Manager on expectations and deadlines Social Media (Desirable) Support updates and posting for the company account What can you expect in return? Located in Holyport, Maidenhead, the company offers convenient access to Windsor, High Wycombe, Reading, and major motorways, including the M4 and M40 Collaborative and inclusive work environment that values teamwork Opportunities for professional development and training 20 days Annual Leave entitlement plus bank holidays Company pension scheme Company recreational activities A fun and inclusive team Free on-site parking Interview Process Shortlisted candidates will first be invited to participate in an initial telephone interview. If successful, they will be invited for an in-person interview. What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR