Job overview
The Medicine Care Group is looking for highly motivated Service Managers to join our busy departments. The post holders will assist the General Managers in the daily running of select services.
Working in partnership with the General Manager to manage elective, non-elective, cancer and diagnostic pathways and recovery plans whilst providing managerial leadership, expertise and operational support to all staff. There will be strong focus on the delivery of efficient and productive services.
The ideal candidate will have knowledge and experience in operational management, medical staffing & workforce, impeccable customer service skills and the ability to prioritise their workload in a busy environment.
If you are interested in applying to work with our experienced and knowledgeable teams please consider the appropriate service for your application
Main duties of the job
Working in partnership with the General Manager, the Service Manager manages a defined area of responsibility providing managerial leadership, expertise and operational support to staff within the area of management.
Works with the General Manager with a particular focus on the operational performance of the service to support the wider strategic development of the defined service by providing both operational business support in the development and implementation of the Care Group’s strategic objectives.
Working for our organisation
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.
They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.
We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education/ Qualifications
Essential criteria
1. •Relevant first degree, equivalent professional qualification or suitable experience.
Skills/ Abilities
Desirable criteria
2. •Knowledge of complaint processes
Experience/ Knowledge
Essential criteria
3. •Proven experience (3 years minimum) in an NHS Operational Role band 7 or above
4. •Experience of budget and staff management.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
If you have problems applying, contact
Address Queen's Hospital
Rom Valley Way
Romford
Essex
RM7 0AG
Telephone 01708 435000 5936