Overview
Join to apply for the Sales & Service Training Manager role at Allianz UK.
This is a hybrid role based in either our Leeds or Bournemouth offices, with the expectation to be on-site two days per week.
Role Description
You will lead the strategic direction of the Sales & Service Training function, developing and implementing high-impact training initiatives that drive capability, innovation, and long-term success across Allianz’s personal lines contact centres (Car, Home, Breakdown & Travel). Working closely with senior stakeholders, you’ll shape a forward-thinking training strategy that supports business transformation, regulatory compliance, and continuous improvement, ensuring training is positioned as a key enabler of organisational growth and excellence.
Salary Information
Pay: Circa £62,500 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
Responsibilities
* Leading the strategic direction of the on-shore and off-shore S&S Training Team to support long-term business objectives.
* Cultivating a high-performance culture that drives innovation, continuous improvement, and team excellence.
* Executing a structured framework to empower Line Trainers and Buddies in delivering impactful, consistent training.
* Overseeing the development and upkeep of training content to ensure compliance and alignment with evolving standards.
* Engaging with key stakeholders, including senior leaders, to build strategic partnerships that enhance training delivery.
* Integrating modern training technologies and methodologies that support future capability needs and business priorities.
* Evaluating the effectiveness and value of training initiatives using analytics, feedback, and strategic insight.
* Championing training as a catalyst for transformation, ensuring it supports broader organisational change and growth.
Essential Skills
* Extensive experience in strategic training management, ideally within a contact centre or similar environment.
* Proven ability to lead teams and drive innovation in training strategies.
* Strong knowledge of regulatory frameworks, policies, and compliance requirements.
* Expertise in continuous improvement and strategic evaluation methodologies.
* Excellent communication skills with the ability to influence and engage stakeholders at all levels.
* A track record of developing high-performing teams aligned to organisational goals.
Desirable Skills
* Experience in insurance or a regulated industry is desirable.
What We Will Offer You
* Flexible benefits package to suit you, flexible working options, and career opportunities across the Allianz Group.
* Hybrid working and a range of benefits including: Flexible buy/sell holiday options, Annual performance related bonus, contributory pension, development days, discounts on insurance products, retail discounts, volunteering days.
Our Ways of Working
We support hybrid work patterns to balance customer needs with personal circumstances and business requirements. We are signatories of the ABIs flexible working charter to help innovation, creativity, and work-life balance.
Integrity, Fairness, Inclusion & Trust
We are an equal opportunity employer committed to inclusion and diversity. We hold accreditations such as EDGE, Women in Finance Charter, Disability Confident, Stonewall Diversity Champion, Race at Work Charter signatory, and Armed Forces Covenant gold standard.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure success. We encourage applicants to advocate for their needs, including assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
We support candidates with disabilities or long-term health conditions through the Disability Confident Scheme. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Hr-recruitment@allianz.co.uk
For inquiries or to submit your application, please contact: Deivydas Sakys
Closing date: 17 Sep 25
We reserve the right to close the advert early if we reach enough applications.
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