CUSTOMER SERVICE EXECUTIVE
NEWCASTLE UNDER LYME AREA
PERMANENT
FULL TIME HOURS 9AM 5.30PM MON-FRI
£26K
THE ROLE
Provide professional front-line customer service across multiple methods and platforms
Handle customer returns and shipment queries, liaising with couriers and the Returns Department
Collaborate with the Sales and Purchasing teams to resolve product-related queries
Working with colleagues to ensure timely customer replacements, refunds and aftercare
Maintaining and distributing key reports and spreadsheets as required including, but not limited to, the Config planner and delivery schedule
Maintaining positive platform feedback by delivering exceptional service and proactively addressing issues
Provide online sales and merchandising support/cover including, but not limited to, raising orders, product review and stock status
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