Payroll Assistant
Location: Gateshead, Tyne and Wear, UK, NE8 1
Job Description
You’ll be the go‑to expert for all things payroll – handling queries from employees and across the business with confidence and accuracy. From payment questions and tax queries to payroll reports and manual calculations, you’ll make sure every detail runs smoothly. You’ll also support general admin tasks, ensuring every process is completed efficiently. Above all, you’ll deliver a first‑class service to both internal teams and external partners.
Benefits
So, why Parkdean Resorts? Well, besides the one‑of‑a‑kind team culture, stunning locations across the UK, and the chance to work with the UK’s largest holiday park organisation, we can offer:
* Never on your own with our Employee Assistance Programme – 24/7 confidential helpline for counselling and support, because your wellbeing is our top priority.
* A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
* A 30% team‑member discount on everything from food to drinks and leisure activities.
* Awesome discounts on meal kits like Hello Fresh, local gyms and many other brands.
* We want to be a force for good and care for our parks, people and planet – a natural part of how we do business.
* We celebrate our people, communities and natural environment, enabling us to create amazing memories for years to come.
What you will be doing
* Contribute to the effective working of the payroll team to ensure 1st‑class, seamless service delivery.
* Administer end‑to‑end payroll processing.
* Post payroll transactions and investigate and resolve queries.
* Process weekly and/or monthly payrolls.
* Manage shared inboxes and other information received in relation to payroll.
* Regularly communicate with our customers to support partnership working.
* Work closely with colleagues to ensure accurate payroll data.
* Ensure accurate and timely delivery of service.
Skills and experience
* Excellent interpersonal and communication skills.
* Commitment to high quality and 1st‑class customer service.
* Highly numerate and analytical with excellent attention to detail.
* Passionate about customer service.
* Experience in a high‑volume, fast‑paced payroll environment.
* Able to take responsibility for your own work and support colleagues in maintaining high standards.
* Competent in producing manual calculations.
* Experience of continuous improvement.
* Ability to work towards KPIs and SLAs.
* Flexible and able to work in pressurised situations and deliver to agreed timescales.
* Positive attitude.
* Highly organised, self‑motivated, proactive approach.
Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.
Are we the right fit for you? At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.
Parkdean Resorts is committed to safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
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