IT Service Desk Analyst Rate: £150 per day Location: On-site, Cardiff (5 days per week) Duration: 2 months (High possibility of extension) Your new company A large organisation based in South Wales. Your new role We are seeking an IT Service Desk Analyst to provide high‑quality 1st and 2nd line support to internal users. This role requires strong customer service, solid technical understanding, and the ability to resolve or escalate issues efficiently. Key Responsibilities Deliver 1st line and some 2nd line technical support to internal customers. Resolve or escalate incidents in line with the Technology Service Desk catalogue and SLAs/OLAs. Provide support for internal customers using organisation procured hardware. Produce case history reports when required. Escalate technical issues to 2nd/3rd line teams or third party suppliers as appropriate. Enhance user self-service ability by creating and updating Knowledge Base articles, guides, and FAQs. Support organisational resilience by creating and maintaining clear application support documentation. Actively participate in team meetings, workshops, and seminars. Assist with IT projects as required. What you'll need to succeed Essential Skills Proven experience delivering 1st and 2nd line IT support. Experience working within an ITIL-based environment. Strong knowledge of Active Directory. End‑user hardware setup and troubleshooting skills....