My Client based in Kings Lynn are currently looking for a Service Desk Technician to join them on a 6-9 month contract opportunity to support them with a Windows roll out programme. This role is 5 days on site and is paying £14.85 per hour, Inside IR35 weekly pay.
Key Responsibilities;
1. Responding to inquiries and requests: Answering phone calls, emails, and online inquiries from users.
2. Troubleshooting and resolving technical issues: Diagnosing and resolving software and hardware problems, often using remote tools.
3. Managing support tickets: Tracking, prioritizing, and updating tickets in a service desk system.
4. Providing technical support: Guiding users through systems configuration and troubleshooting.
5. Escalating complex issues: Identifying and escalating issues that require specialised expertise.
6. Maintaining documentation: Keeping up-to-date documentation of IT systems and procedures.
7. Providing customer service: Communicating clearly and professionally with users to ensure their satisfaction.
8. Build and configure hardware: Setting up new devices and configuring them for use
9. Work with various technologies: Utilising Windows Server environments, cloud services, and other technologies
10. Participate ...