We are looking for an enthusiastic and friendly Retail Sales Administrator to join our growing team (Company Owned Dealer).Working within our busy Harpenden retail shop (occasionally the Hitchin Branch) you will support our customers with queries face to face. You will be responsible for supporting our team of installers and will help manage their diaries to ensure we are able to install our products for our customers promptly. You will also arrange visits for our sales team who survey and quote for potential new customers. As a Retail Sales Administrator, providing our customers with prompt appointments will be key. You will provide administrative support to our team and will support the Team in their mission to provide the highest possible levels of customer service. The role also involves basic accounting like invoicing and procurement. As a valued employee, you will be entitled to the following corporate benefits Benefits: 25 days annual leave Pension scheme Discretionary annual bonus Company Sick Pay Wellbeing Programs Access to on-going learning and development with our online platforms Employee rewards and benefits through Perks at Work Main Duties to include: Dealing with general customer enquiries and booking service and installation appointments. Taking payments via card payment machine (no cash payments) Updating the CRM system Stock management, including ordering the parts required for installation/service jobs Keeping our customer accounts up to date with the latest updates from 3rdparty suppliers Diary management to ensure smooth flow of services by our field engineers, taking into consideration customer expectations and engineer travel times Dealing with customer calls regarding updates to their orders Following up on non-accepted quotes with customers Placing orders with suppliers Advising customers on our range of products, Occasionally assisting the customers with products to their cars will be required Ad hoc administrative tasks (including data processing and managing the company's social media page. Occasional planning of promotional activities. Always looking for lead gen opportunities in the area to increase customer base and drive growth Effective organisation is key to efficiently managing the Hitchin and Harpenden stores. maintaining a well-organized shop front, with salt and other items appropriately placed/stalked and sorted for easy retrieval Skills/Experience Required: Excellent phone manners and overall communication skills Ability to understand customer needs and meet these Tenacious and diligent, able to follow a problem through to resolution Good computer skills including using Word and Excel Basic accounting knowledge would be an advantage Attention to detail Ability to work independently and in a team environment Able to take ownership and deliver exceptional customer service