Overview
The role combines telemarketing duties with general office administration tasks. The successful candidate will be responsible for engaging with potential customers over the phone, promoting products or services, and supporting the day-to-day operations of the office. This position requires excellent communication skills, a professional telephone manner, and a proactive approach to both sales and administrative responsibilities.
Responsibilities
* Conduct outbound calls to prospective clients to promote our services.
* Respond to inbound enquiries, providing information and resolving any queries efficiently.
* Maintain accurate records of calls, customer details, and outcomes using company databases.
* Schedule follow-up calls and appointments as required.
* Support the office team with administrative tasks, including data entry and document management.
* Maintain a tidy and organised workspace.
* Participate in team meetings and contribute ideas to improve processes and customer engagement.
Qualifications
* Previous experience in telemarketing, sales, or customer service is desirable.
* Strong verbal and written communication skills with a clear and confident telephone manner.
* Excellent organisational skills and attention to detail.
* Proficiency in Microsoft Office applications (Word, Excel, Outlook).
* Ability to multitask and prioritise work effectively in a busy office environment.
* Positive attitude, resilience, and a willingness to learn.
* Ability to work independently and as part of a team.
* Professional presentation and conduct at all times.
Additional Information
This position offers an opportunity to develop valuable skills in both customer engagement and office administration. Career progression is possible for candidates who demonstrate dedication and a strong work ethic. The role is typically based in a fast-paced office setting, with standard working hours from Monday to Friday. Part time or full time vacancy available.
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