Job Title: Claims Technician
Join the Auger Team as a Claims Technician, based at our Head Office in Wallasey. Our total package ranges from £27,369 to £29,875, depending on experience.
About Auger
We provide drainage, water mains, and subsidence services across the UK, committed to doing 'whatever it takes' for our customers. We are recognized as a Platinum level Investors in People organization, ranking in the top 2% of UK employers, with 95% of our staff feeling valued and 81% likely to recommend us as a workplace.
Financials
* Starting Salary: £23,809 - £26,184, dependent on experience
* Annual Bonus: approximately £2000 - £2500
* 5.5% Pension Contribution: approximately £1309 - £1440, depending on salary
Working Hours
* Full-Time: 37.5 hours per week, Monday to Friday
* Compressed work schedule offering an additional 20 long weekends per year
Leave
* 22 Days Annual Leave plus 8 Bank Holidays
* Annual Leave increases to 25 days after 3 years of service
* Enhanced leave for bereavement, sickness, and parental leave
Benefits
* Health Plan with cashback for services including dental, optical, physiotherapy, and access to a 24-hour GP and gym discounts
* Two company-wide events and regular team socials annually
* Focus on training, development, and career progression
* £1000 reward for successful employee referrals
* Modern office environment and facilities
The Role
* Manage technical and customer service aspects of drainage, water mains, and subsidence insurance claims
* Handle claims promptly and cost-effectively while maintaining excellent customer care
* Assess claim liabilities and prepare proposals and quotes for on-site work
Desired Skills
* Excellent verbal and written communication skills
* Ability to multitask effectively, handling calls, notes, and follow-ups without sacrificing quality
* Passion for customer care with an empathetic approach
* Strong teamwork and collaboration skills
* Adaptability and quick thinking to resolve customer issues calmly
* Good organizational skills and attention to detail
Ideal Candidate Profile
* Excellent at caring for customers
* Confident in problem-solving and overcoming challenges
* Take pride in high-quality work
* Enthusiastic, self-motivated, and proactive
* Seeking a stable, long-term career
* Possess a clear DBS check
Interview Process
* Stage 1: 15-minute phone interview with HR
* Stage 2: Management interview at our HQ
For more information, please visit our website: www.auger.co.uk
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