Description In a world where innovation is easily replicated, our differentiated operational client experience—built on collaborative model design, best-in-class risk management, data-driven insights, and cutting-edge digital automation—sets us apart as the prime broker of choice. As a Prime Brokerage Client Service Representative within our Client Service Team, you will own operational client experience for our cash equity and repo financing prime clients. Job responsibilities Manage operational risk Ensure trades are captured and settled in an accurate, timely and efficient manner Proactively manage failing settlements to minimize risk and penalty charges. Partner with clients and internal teams to ensure that cash and positions are reconciled accurately Build trusting, credible client relationships through responsive, high quality client service. This includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary. Monitor themes using our data analytics platforms and use a data driven approach to influencing client and broker behavior Required qualifications, capabilities, and skills The ability to act and communicate with humility, empathy and kindness Proven track record of being a subject matter expert (any product or workflow) in a previous role Proven ability to articulate complex concepts in a simple, digestible way to varied audiences A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple’ things consistently well The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behavior The ability to bring multiple groups together to solve a problem and hold people accountable for their actions Preferred qualifications, capabilities, and skills Familiarity with the settlement and mechanics of cash equities, bonds and repos Ability to independently automate manual processes using digital automation tools such as Alteryx A naturally curious thinker with a hunger to learn and teach others An optimistic approach to problem solving. Views problems as opportunities and not roadblocks