Time Appointments are delighted to be working with a market leading company who are looking to recruit an Internal Sales Administrator to join their busy team in Ipswich. If you are looking to strive and progress within a business that is constantly growing, then this is the role for you! They are looking for a strong administrator with excellent organisational skills, good communication and the ability to work well as part of a team. Key Responsibilities: * Respond promptly to incoming phone calls and emails, ensuring all enquiries are handled professionally and any follow-up actions are completed within a timely manner. * Build and maintain strong relationships with existing customers to enhance service levels and customer loyalty. * Work closely with internal teams to ensure orders are dispatched on time and products are procured to minimise any potential delays. * Upload accurate sales orders into the system to ensure smooth processing by the Production Team. * Prepare and submit quotations to customers, ensuring all relevant details are recorded accurately. * Follow up on completed orders to confirm customer satisfaction and address any concerns. * Maintain accurate and up-to-date records in the CRM database, including customer communications and order details. * Manage customer drawings, ensuring all amendments are captured and actioned accordingly. Previous Skills & Experience: * Good telephone manner and excellent written communication skills. * Excellent computer literacy, able to use Microsoft Teams, Excel & Office 365. * Excellent organisational skills. * Excellent attention to detail with the ability to prioritise tasks. * Proactive problem-solving abilities. Additional information * Monday to Friday * Regular performance reviews * Company car park * Company pension If this role sounds like something you are interested in, please apply below and one of our consultants will contact you shortly