Your newpany
We are recruiting a Customer resolution specialist to work with one of our partner social housing clients on a temporary basis.
Your new role
This is a full-time role, working from 9 to 5 Monday to Friday in the Accrington office. Initially, you will be expected to attend the office 5 days per week toplete training. Oncepetent in the role, you will be able to work hybrid, 2–3 days in the office and the rest at home.
You will be taking inbound calls from customers who haveplaints, and it will be your role to identify if theplaint can be resolved on the phone there and then or whether it needs to be triaged or passed over to a manager. You will also be responsible for writing up letters in response to customers and dealing with any emails.
What you'll need to succeed
Ideally, you will have dealt with stage 1 or stage 2plaints for a housing provider and customer resolution andpliant handling experience are essential for this role.
You will require excellentmunication skills and be able to build rapport quickly, sometimes taking calls from vulnerable customers.
What you'll get in return
You will receive apetitive hourly rate along with holiday pay accrual, and you will receive on-the-job training.