We have an amazing opportunity to join our Service department based in the Gatwick region – covering customers such as Gatwick Airport, Southampton International Airport and Bournemouth Airport as a Field Service Engineer – III.
Responsibilities
* Meet daily service repair needs and drive customer satisfaction.
* Install, repair, and maintain equipment in the field; provide customer training as required.
* Document all inspections, maintenance, repair work and submit paperwork in a timely basis.
* Order, install, and return parts and manage repair parts cycle time.
* Review all logs for open issues and prepare formal reports to customers as necessary.
* Ensure that tools and test equipment are properly maintained and calibrated.
* Assess product/equipment performance based on field support data and recommend modifications or improvements.
* Provide technical support to customers and other service professionals as required.
* Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
* Apply solid knowledge of the company's Trace and X‑Ray technologies.
* Establish and maintain close relationships with senior Level FSEs and Product Managers to support customer needs and stay aware of current technical trends.
* Exercise every available measure to control and minimize costs.
* Comply with and ensure departmental compliance with company health, safety and environmental policies.
* Travel to work is paid door‑to‑door; no personal travel time is required.
Qualifications
* Associate's Degree or related trade certification (Level 3 Engineering qualification – electrical, electronic, mechanical).
* Equivalency through comparative work and life experience is acceptable.
* Experience with mechanical and air‑conditioning systems desirable.
* Computer literacy; competency in Microsoft Office Suite and aptitude for learning specialized software.
* Experience in troubleshooting and field repair of electrical and electronic systems and equipment.
* Experience in troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment desirable.
* Excellent communication skills with a strong orientation for customer focus and teamwork; must be responsive to all customer issues.
* Willing and able to travel at short notice and perform manual handling as required.
* Working knowledge of PC applications (MS applications, SAP and reporting tools).
* Use of metrology and handheld tools.
Other Requirements
* Eligible for UK security clearance – have lived and worked in the UK for a minimum of five years.
* Live within commute of Gatwick Airport, Southampton International Airport, or Bournemouth Airport.
* FSEs may need to supervise others on a project basis.
Benefits & Perks
* Door‑to‑door travel compensation.
* Flexible benefit options to suit lifestyle.
* Focus on safety and wellbeing with inclusive environment.
* Opportunities for growth locally and globally.
Equal Opportunity
All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Detection, Smiths Group, or any of our recruitment partners ever request payment to enable participation, including interviews or testing. Avoid fraudulent requests by applying through our career website.
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