JOB DESCRIPTION Medical Support Team Member Administration Clerk/Receptionist Responsible to: Office Manager SPECIAL REQUIREMENTS OF THE POST: Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision. Ability to perform accurately any function requested of them and to assist the practice to run efficiently. To have excellent communication skills and patience. To be reliable and flexible.
To observe strict confidentiality on all matters relating to the practice and its patients. MAIN DUTIES AND RESPONSIBILITIES Reception/Admin Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Use your own judgment and communication skills to ensure that patients who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book when requested, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
File prescriptions and forms ready for collection by patients and pharmacies. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Give out results when necessary. Enter patient information on to the computer as required.
Change of address etc. Scan documents onto the patient's record accurately. Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to. Ensure correspondence, reports, results etc are filed/scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Telephone To answer telephone calls promptly and politely with understanding of each patients problems. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. General Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies Covering duties for holidays and sickness when required.
Enter patient information onto the computer as required. Undertake any other additional duties appropriate to the post as requested by the Partners or management team. Patient confidentiality must be maintained at all times You are requested to be flexible and the employers reserve the right to alter such fixed hours as may be considered necessary to ensure that the Medical Centre runs smoothly. The above list of duties is not exhaustive and may be subject to change as deemed necessary.