Hours: 35 hours per week between the hours of 08:00 – 17:00. We are also ‘Happy to Talk Flexible Working’ Contract Type: Permanent Closing Date: 10 July 2025 Recruitment Date: 23 July 2025 Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home. What will your role be? Our team of Customer Services Officers are the first people our customers speak to, resolving a wide range of housing-related queries over the phone and across our digital platforms. You will work within the team to ensure a consistent, high quality, customer-focused ‘right first-time’ service is delivered by responding to all contacts and enquiries ensuring our customers are treated fairly, listened to and their views acted upon. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? You will have a general level of education including Maths and English (grace AC/9-4) and have experience interacting with customers and providing a high-quality service, via various communication methods including telephone, face-to-face and in writing with a desire to resolve issues at the first point of contact. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team. For further information, please review the person specification within the recruitment pack attached below. Why join us? You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. How to apply Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words. Encouraging diversity We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form. Further information For further information about this exciting opportunity please download the recruitment pack at the bottom of this page. INDAD