Location: Swanage Bay View holiday Park, Dorset BH19 2QS
Hours of work: Permanent Contract - 40 Hours per week
Salary: £26,250 per annum
What we need in a nutshell
We want our team of accommodation assistants to be well-managed and motivated, so that our guest accommodation so clean that when guests open the door to it, we can hear them say “Wow!”
Who are we?
Experience the beauty of the Jurassic Coast at Swanage Bay View Holiday Park. Find the shimmering sea right on your doorstep, where you can paddle along the shoreline or watch the day disappear from your deckchair.
We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website:.
What you’ll be doing
Working as part of our team of Holiday Heroes, you will be making sure accommodation is sparkling and ready for new guests on changeover days, and you will be confidently trouble-shooting any problems that arise.
This will include:
1. Managing and motivating your team
2. Keeping on top of changeover day logistics – noting late bookings and changes, and preparing towel packs, dishwasher tablets and all the other essentials of a happy holiday
3. Making sure all the accommodation is ready on time with everything in place
4. Resolving guest issues in a way that makes them feel good
5. Working together with other team leaders and the wider park team to ensure our guests have the perfect holiday
And who knows what else you may find yourself doing. As long as you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.
One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.
Skills, experience and qualities you’ll need
We’ll provide training, but you must:
6. Have experience of leading a team
7. Have experience in a housekeeping role so that you know how this vital role works
8. Have a friendly and helpful attitude - delightful when you meet guests and good at communicating with your team.
9. Be an organiser, with an eye for the important little details
10. Be comfortable working to tight deadlines as part of a busy team
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.
Nice to have but not essential
It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
11. Experience of working at a holiday park
What we can offer you
This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:
12. Competitive Pension
13. Bonus Scheme
14. Health Cash Plan
15. Life Insurance
16. Discounts on Away Resorts Holidays
17. On Park Discounts
18. Awards and Recognition