Overview
VANRATH are delighted to be assisting a Major Digital Print Company with the recruitment of a Customer Success Manager to join their growing and dynamic team based in Belfast.
Job Title: Customer Experience Champion
Location: Dargan Crescent
Job Type: Full-time
About the Role:
We're on the lookout for a customer-first, relationship-driven Online Customer Success Manager to become a vital part of our growing Customer Service team. Your mission will be to build trust and deliver tailored support to our corporate and business clients - ensuring they feel heard, supported, and valued at every stage of their journey.
You'll play a central role in onboarding new clients, supporting existing ones, and rekindling relationships with past customers. Your empathetic, proactive approach will drive long-term success and satisfaction.
Responsibilities
* Deliver world-class service across phone, email, and live chat
* Proactively build and nurture strong client relationships
* Support new customers through a friendly and effective onboarding process
* Act as the voice of the customer internally, driving product and service improvements
* Identify opportunities to re-engage or retain clients through personalized outreach
* Keep systems and CRM records accurate and up to date
Qualifications
* 2+ years in a customer-facing or customer success role
* A strong, empathetic communicator - both written and verbal
* Proven experience working with business or B2B clients
* Comfortable juggling multiple conversations and priorities
* Naturally collaborative, team-oriented attitude
* Print industry knowledge is a bonus, not a must
Why Join Us
* Competitive salary + bonuses
* Flexible working hours and supportive team culture
* Real ownership of client relationships
For more information on this role please reach out to Jack Groves @ VANRATH for a confidential chat.
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