Vacancy Title: Service Administrator
Vacancy Location: Fraserburgh, Aberdeenshire
Engagement Type: Permanent, Full-Time
Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime; defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.
Your New Role
Are you a great communicator with a passion for delivering outstanding customer service? Organised, proactive, and ready to grow? Survitec has the perfect role for you!
Our Marine division in Fraserburgh is hiring a Service Administrator on a permanent basis. You’ll help process customer orders, plan technician schedules, coordinate resources, and ensure accurate invoicing - all while keeping customers informed every step of the way.
This is a fantastic opportunity for admin-savvy professionals looking to build experience in a fast-paced, safety-focused environment.
What You Can Expect from the Role
Key Responsibilities for the Service Administrator role include but are not limited to:
1. You will record and process customer orders, including custom and special orders that may require additional resources for deliver
2. Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress
3. Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
4. Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
5. Respond to and resolve complex or advanced issue escalations promptly and appropriately
6. Plan and coordinate technicians to deliver servicing installation, maintenance and repairs
7. Schedules/trip reports once the servicing has been carried out and sending to client where applicable
8. Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)
9. Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity
10. To ensure the IFS system is maintained relating to Fire Safety services and invoices generated as required Use & maintain all CRM details as required
11. Other responsibilities can be assigned by manager and may vary
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career
The Experience, Qualifications and Skills You Will Have
Essential Criteria
12. Previous administration experience, ideally within a service environment
13. Proficient in Microsoft Office applications
14. Strong organisational skills and keen attention to detail
15. Self-motivated with the ability to manage multiple tasks independently
16. Educated to GCSE/A-level standard or equivalent
17. Experience with ERP platforms is desirable
Why You Should Work for Us
18. 33 days of holiday entitlement
19. Additional day off to celebrate your birthday.
20. Company Anniversary Holiday Benefit
21. Gift card vouchers upon reaching 5 years of service.
22. Cycle to Work Scheme.
23. Excellent enhanced maternity & paternity package
24. Life Assurance coverage up to 4 times your salary.
25. Pension Scheme.
26. Training & Professional Development.
27. Employee Assistance Programme.
28. Workplace Reward & Recognition scheme.