We're looking for a Customer Service Coordinator to join our Christchurch site!
Location: Christchurch UK
Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | I
Your Challenge:
* Receive and check customer orders to ensure all aspects are correct, including price and delivery dates.
* Load customer orders on the ERP system and acknowledge the order back to the customer.
* Keeping customers regularly updated with the status of their orders, updating them of any late deliveries.
* Raise quotations to customers as required, observing departmental approvals.
* Support the external sales teams as required through general administrative support, generation of customer quotations and provision of sales and customer data as required.
* Liaise with the production, planning and purchasing departments to ensure requested customer lead times are reviewed and achieved where possible.
* Answer external telephone calls coming into the department as required.
* Assist in general internal sales support and administrative activities in the absence of other members of the sales team.
* Monitor customer orders and seek new orders from customers when necessary.
* Ensure compliance with all Quality Management Systems requirements.
* Maintain electronic filing systems.
What You Bring:
* Excellent communication skills
* Experience in a similar position with proven administrative skills and excellent customer service skills
* Strong IT skills including MS office, Outlook and Excel
About Us:
Curtiss-Wright's Defense Solution division is a trusted, proven leader, delivering superior products and services that meet the defense and aerospace industries' toughest challenges with best-in-class value. In 2017, Curtiss-Wright relocated its Avionics, Sensors & Controls and Industrial Business Units into a brand new, purpose-built 160,000 ft2 facility at Bournemouth International Airport.
The state-of-the-art facility has extensive design and manufacturing capabilities as well as in-house environmental stress screening. The facility is committed to quality and excellence in manufacturing for our flight recorder, air data computer, video management systems, computing systems, mission displays and video recorder products.
As the design center of excellence for flight recorders and air data computers, the units had to be lightweight and small – crash survivability requirements exceeding the existing standards for commercial aircraft
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