Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our QA Team
IT systems play a pivotal role in Softcat's success. As our business grows and evolves it is essential that we have a set of reliable, scalable yet flexible systems that can drive us forward. The Business Systems Team are responsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners, and Softcat Stakeholders.
Success. The Softcat Way.
Passion. Intelligence. Fun. Responsible
; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit:
As a QA Engineer you will be an integral part of our ServiceNow implementation squad, shaping the test plan ensuring a high level of quality in squad deliveries. The role of QA Engineer is a vital position, the successful candidate will have a pivotal role in system delivery with the chance to make a significant impact on the quality of our output. You will be responsible for testing in-house developments and third-party platforms.
As the QA Engineer, you'll be responsible for:
* Creating, reviewing, and executing Test Plans and Scripts for functional testing; both manual and automated
* Reviewing and analysing technical/functional specifications and user stories to drive out test scripts & steps
* Working closely with Scrum Master, Developers, Product Owners, Business Analysts to create & execute test plans
* Managing risks and issues raised during test execution
* Verifying that changes meet business needs by performing regular reviews with key stakeholders
We'd love you to have:
* Experience of test execution (manual or automated) and analysis of results
* Familiarity with the full software development lifecycle including agile and waterfall methodology
* Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps
* Ability to report and manage defects and issues with development teams
* Experience testing ServiceNow ITSM, CSM
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working – 2 days in the office and 3 days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.