Role: Application Architect Location: Remote – United Kingdom (must be able to work Eastern Standard Time hours)
Travel: Ability to travel up to 20%
Are you a CCaaS Application Architect with a solid understanding of software development and the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. As a CCaaS Application Architect you will engineer and design the most complex Contact Center applications imaginable for some of the largest companies in the world. You will manage project initiatives, address digital transformation goals and business priorities. You will work directly with Clients and manage Eventus engineers to ensure the solution meets client and Eventus quality standards. You will also roll up your sleeves and dive headfirst into the code to help the development team with complex problems. If you are a seasoned CCaaS Application Architect, looking for the next challenge, let us know and apply today.
Bachelor’s degree in computer science, IT, or engineering or equivalent experience
~5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform. Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR
Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers
API integrations and Web service experience including authentication and synchronous/asynchronous designs
Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations
Hands on experience with coding languages such as JavaScript, Python, Java, C++ is a plus
Network infrastructure experience is a plus
Experience with devops and CICD concepts including configuration-as-code, source code management (e.g. Github) and automated pipelines (Jenkins, Azure Devops, AWS CloudPipeline, etc.) Excellent written communication including leading whiteboard sessions, technical design sessions, developing architecture and network diagrams, technical flow designs and more
Build actionable and achievable CCaaS transformation plans including specifying legacy system changes needed or recommended.
Define and build tools and libraries to augment CCaaS vendor capabilities (customizations, configurations, testing, code-reuse, etc..)
Serve as escalation point on client testing and troubleshooting as required.
Contribute to project and solution proposals, estimate delivery timelines and support RFP responses
Lead POC activities as required for sales or project deliveries.
Eventus Solutions Group, LLC, operating under the brand Navixus has successfully merged with its parent organization, Tech Mahindra. Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define, Design, Develop and Deploy). This comprehensive end-to-end solution suite is personalized to meet an enterprise’s customer facing and back-office requirements. Navixus™, TechM BPS’ business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys like never before.
Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. Tech Mahindra is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.