Overview
Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for a person who is interested in this part time 22 hour role.
The post holder’s main focus will be to work within the Outpatient Booking Team. Full training will be provided.
The post holder will be required to ensure that they provide a patient centred approach at every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times are avoided or escalated to the relevant manager.
Applicants will need to be a good team worker as well as able to work independently. They will need to be flexible, and be able to use their own initiative working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising own workload and ensuring data quality and customer service are met to a high quality standard.
Previous applicants need not apply.
Responsibilities
* Work as a flexible member of a team to carry out clerical duties within the Patient Access Services, giving support to patients, medical staff and the management process, maintaining an effective customer focused service.
Context and Values
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust has been rated as outstanding following the latest inspection by the CQC and we are recruiting new staff to help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
How to apply / Contact
For further details / informal visits contact: Name: Jasdeep Kalm-Mahil
Job title: Outpatient Manager
Email address: jasdeep.kalm-mahil@swft.nhs.uk
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