Eaton Lakeside At Eatons Lakeside facility, we dont just manufacture componentswe engineer precision. As a global leader in conveyance systems for the aerospace and defense industry, our site delivers mission-critical hoses, couplings, ducting, and sealing solutions that power some of the worlds most advanced aircraft. This is where innovation meets reliability, and where every product plays a role in keeping fleets airborne and operations secure. What youll do: To manage the regular business interactions with selected Key/Strategic customer as the main point of contact, liaising between tactical customer buying team and the Lakeside Production, Planning and Intercompany suppliers intercompany suppliers. Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system. Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders Maintain knowledge and train others to navigate and manage customer websites Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity. Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications. Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations. Qualifications: 1-3 Years Experience of working in sales, commerical, customer service. Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies Skills: ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI) Excellent communication skills (written and verbal), Customer Service attitude, strong attention to detail, problem solving mindset What We Offer Competitive compensation and benefits package Challenging projects in dynamic collaborative team We make your aspirations matter Eaton encourages internal promotion, whenever possible We make your growth matter - We invest in our employees for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University. We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving peoples lives and the environment through power management technologies. We make your wellbeing matter We put your health and safety first. Wellness at Eaton is more than a program, its about changing the environment by offering the right tools to help empower employees to make that happen.