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Benefits
* You will be working in a friendly and supportive environment!
* Company Pension.
* Life Insurance.
* Employee Benefits Platform.
* Employee Assistance Programme & 24/7 GP Access.
* Monday to Friday, no weekends!
* Competitive salary!
Company
MTrec Commercial are supporting our prestigious client in their search for an experienced Customer Service Advisor to join the team on a full-time basis.
Role
Dedicated to delivering exceptional customer service to clients, managing enquiries and orders, and building strong client relationships.
* Delivering exceptional customer service to clients.
* Managing enquiries and orders
* Able to build strong client relationships
* Logging, tracking and managing cases.
* Updating clients where necessary
* Use of Salesforce and other CRM systems on a daily basis
* Collaborating across teams.
About You
* Experience in a customer service or customer experience role (essential).
* Hands-on experience using Salesforce CRM or another CRM system (essential).
* Minimum Level 3 qualification (A-levels, NVQ, or equivalent)
* Excellent written and verbal communication skills.
* Strong organisational skills with the ability to manage multiple priorities.
* Ability to work under pressure with a positive, professional attitude.
* Previous call centre or call handling experience is advantageous
* Higher education qualifications in Business, Customer Service, or related fields (desirable).
* Salesforce/CRM-specific training or certification (advantageous).
We are an equal opportunities employer and welcome applications from all qualified candidates.
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