Job Title
Senior Human Resource Generalist
Job Description
Education
Bachelor's degree in Human Resources, Business Administration, or a related field.
Experience
* Minimum 3 years of Supervisory Management experience.
* Minimum 3-5 years of experience in a Senior role in Human Resources Management, including employee relations responsibilities.
Mandatory Skills
* Significant experience in a fast‑paced role, preferably with a multi‑stranded, global focus.
* Exceptional initiative, with the ability to extract information and work autonomously when required.
* A strong sense of urgency and ownership, with a high level of confidentiality.
* Preferred experience in high‑volume, call center recruitment.
* Experience in a call center environment is a plus, but not required.
Roles & Responsibilities
Benefits Administration (Health and Life Insurance)
* Manages the daily operations of all group insurance plans, including health insurance.
* Conducts orientation for all new hires and clearly communicates all features of the respective plans including coverage options.
* Ensures eligible employees are enrolled in all group insurance plans.
* Sends health plan enrollment form to the broker at least two weeks prior to completion of each employee’s probation.
* Serves as a point of contact for employees experiencing issues with the insurance provider to resolve claims and coverage disputes.
* Ensures health cards are distributed to employees within 5 days of receipt from the insurance broker/insurance company.
* Reviews group insurance invoices and completes reconciliations monthly to ensure accuracy.
* Provides updates on insurance products and services.
Employee Relations
* Partners with the HRD Head and departmental managers to monitor staff morale by providing counseling and staff relations services to foster a harmonious working environment.
* Monitors and approves leaves (unpaid sick, leave of absence, maternity, bereavement, and jury duty) for eligible employees.
* Provides leadership, coaching, and guidance to supervisors and employees regarding laws, regulations, policies and procedures related to employee relations matters.
* Conducts investigations (both formal and informal) and inquiries, provides consultations and guidance, and recommends outcomes to resolve employee relations issues, focusing on maintaining a positive employee experience.
* Schedules disciplinary hearings and ensures that invitation and outcome letters are sent out in a timely manner.
* Chairs disciplinary hearings and presents the panel’s decision for approval.
* Executes the panel’s decision with respect to disciplinary hearings after receiving the required approvals.
* Acknowledges and schedules employee counseling referrals within 24 hours and updates the tracker.
Employees in this job may perform other duties as assigned.
Location
Kingston, Constant Spring 2, Jamaica
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