Exciting opportunity to work with a Big4 Tech Company as a Research Analyst, based in London!
Contract duration: 12 months
Location: Onsite in London, UK
Responsibilities
- Oversee and manage the preparation, review, and maintenance our managed partner set
(MPS) made up of country specific government and political data.
- Partnering with regional partner managers to review the MPS books, provide recommendations based on the company policy and guidelines.
- Prepare manual lists based on desk research and workbooks of government and political data.
- Complete a QA process to review completeness and accuracy of completed workbooks.
- Leverage data & analytics skills to review data at scale.
- Upload data to CRM.
- Collaborating the team to review and update data during elections, ad-hoc requests, and escalations.
- Support includes extracting, reviewing and preparing data to upload into the MPS from upstream data sets and manual lists.
- Ensuring our partner data and processes are compliant with company policies and enable equitable partner support in the government and elections space.
- Collaborate with engineering teams to test system updates, monitor and assess data pipeline signals, identify issues or anomalies, and ensure the technical execution aligns with the business vision & objectives.
- Analyze complex support flows, conduct root-cause analysis and provide recommendations for process, policy, and product improvements to drive efficiency & effectiveness and ensure essential team goals are met.
- Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
Minimum Qualifications
- 5-10 years of experience in data operations, or other relevant space leading large scale
global projects or programs.
- Excellent communication skills, both written and verbal. Ability to understand and simplify
complex topics and explain to others in a way that is easy to digest.
- Experience analyzing and using data in solving and providing practical business insights,
including reviewing and validating dashboards and reports, ensuring they accurately reflect key insights and metrics.
- Practical experience reading or querying SQL databases.
- Ability to use data analysis tools (e.g., SQL, Python, Excel) to extract, manipulate, and
interpret data for business insights and monitoring performance and integrity of data
pipelines.