Social network you want to login/join with:
We are working closely with a large UK wide business who are on the hunt for an Account Manager, based in & around the Essex area. This is a hybrid role & requires travel around Essex.
* The effective management of a portfolio of accounts with a principle aim of customer retention.
* Analyse lost business/complaint management data and implement appropriate action.
* Explore cross selling opportunities where appropriate.
* Develop Customer Account Plans to identify and review future risks and opportunities
* Ensure the Company’s growth targets for the customer portfolio are achieved.
* Act as a lead point of contact for all matters specific to your customers.
* Understand the needs and future requirements of customers through proactive management.
* Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
* Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
* Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
* Review the commercial viability of accounts, recommending improvements or additional services.
* Agree price increases with customers as advised by the Company.
* Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
* Ability to listen to and influence peer group and department team members.
* Good attention to detail and the ability to analyse data.
* Continuously improve the department and/or team.
* Ability to organise self and others to ensure tasks are carried out in a timely manner.
* Strong collaboration & influencing skills across departments and sites.
Full time role. Company Car. Paying 35k plus uncapped commission.
#J-18808-Ljbffr